How Dentists Can Profit From Direct Mail

Direct Mail is a powerful tool when used properly, but beware sloppy direct mail can do more harm than good. Dentists don’t use direct mail as effectively as they could in many cases. There are a few essential rules for successful direct mail. Below I have listed some action points to ensure your direct mail campaigns work effectively.

1) Set up a good database

There are some very cost effective pieces of software around these days which are easy to use for managing databases, many practices have complete client management systems, but do make sure you have a system where by you can update and target specific groups of people.

Not having a decent database is criminal in any business. This is the most cost effective and personal way of marketing to your clients and prospects.

Without it your business will also be worth a lot less if you ever want to sell.

2) Test and measure everything

This is the only way to determine whether your campaigns are successful and should be rolled out on a larger scale. You should start testing a new Direct Mail campaign with a small number. Depending on the size of your business this may be a few hundred or several thousand.

3) Mail your existing clients

These people are important, keep in contact with them. Use their names and make the letter feel personal maybe even mention the last treatment they had so they feel you know them.

4) Always include a letter with a brochure

Statistically a letter with a brochure has been shown to improve the response, but follow the sales letter principles below to ensure a good response.

5) Talk about your clients needs

The first thing people will read in your letter is the headline so don’t make this about you, make it about them and fulfilling their needs.

6) Benefits

Which brings us on to – Make sure that your mailings focus on the benefits that your clients will get from buying your product. You can include the features but tell them what they will get out of your service.

7) P.S and Coupons

Test P.S and coupons in your mailings both have been shown to give higher response rates, but remember don’t change other aspects of the mailing at the same time or it will skew your results

8) Don’t just mail once

If you get a good response from a mailing repeat it, people are likely to respond again.

9) The Value of a client

Look at the life time value of a client – If you target new clients and your average client spends £1,000 over their lifetime with you, a mailing costs you £500 and get’s you 2 new clients the average you’re likely to generate from those 2 clients is £2000 this is a 400% return on your investment, not bad!

10) Use mailings to build relationships

A mailing does not have to sell something directly it can be a Thank you letter or a Client Satisfaction Questionnaire but make sure it builds your credibility with your client.